Terms & Conditions

Definition on the website

• “Account” means the personal account you create within the website
• Delivery charge” the amount to be paid for delivery services. ^ more information in the shipping & return policy.
• Order” the item you purchase through the website.
• Password” the password you need to access the account.
• “Website” means the www.bestmobilephone.com.au

Legal rights

• All customers that log into BEST MOBILE PHONE AU reserves the right of browsing through our website, however once you agree to make an account with us and continue browsing. You are agreeing to the terms and conditions of BEST MOBILE PHONE AU and they apply on your purpose of browsing through the website. Although under the Australian consumer law, we BEST MOBILE PHONE AU offer genuine service & products that are listed on the BEST MOBILE PHONE.com.au. We do not sell any counterfeit products, all products listed are in all usable in the Australian territory. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

Prices and taxes

• All prices shown on the website are Australian Dollars, $AUD.
• Prices for each and individual items are listed with the product.
• BEST MOBILE PHONE AU reserves the rights to modify the prices of the products anytime without notice. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by BEST MOBILE PHONE AU.
• In addition to the price for the Goods, you will also need to pay the listed delivery charge (if any) (“Delivery Charge”) for your Selected Delivery Option. Any Delivery Charge will appear in your shopping cart.
• By placing the order you are agreeing to pay the total sum shown of the item selected
• All prices shown are in Australian dollars and are NOT inclusive of GST. The final price of your order is shown when you checkout, which is (Phone price + Shipping price) = Total Amount.

Your Account

• You may not set up and account for someone else.
• Please immediately contact us support@bestmobilephone.com.au for any fraudulent or any potential unauthorised use of your password being used by someone else.
• In order to complete the purchase please fill in the information correctly at the checkout page. So that your account can be registered automatically when completing the order fulfillment procedure.
• When submitting your information for order fulfillment, your information needs to be true, complete and accurate. If any information is filled in false, it becomes an issue to complete the order fulfillment cycle for our team. As it may end up delaying the order while correcting the information provided.
• If BEST MOBILE PHONE AU suffers any loss, damage, cost or expense as a result of any unauthorised use of your Password or Account which takes place before you notify BEST MOBILE PHONE AU then you must pay BEST MOBILE PHONE AU the amount of that loss, damage, cost or expense if BEST MOBILE PHONE AU asks you to.
• BEST MOBILE PHONE AU may, in its sole discretion, terminate your Account or your use of the Website at any time without notice and for any reason whatsoever. Spectroic AU reserves the right to change, suspend or discontinue all or any aspects of the Website at any time without prior notice for any reason whatsoever.

Orders

• When ordering the item you desire, please follow the instructions on the website.
• Once we receive your order, we MAY accept or reject upon clarification of reasons when drawn upon conclusion. WE (BEST MOBILE PHONE AU) will notify whatever reason that may arise due to order fulfillment circumstances.
• Each Order that you place will, if accepted by BEST MOBILE PHONE AU, be a separate and binding agreement between you and BEST MOBILE PHONE AU with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.
• If you place an Order for someone else to receive the Goods you must obtain their consent before providing BEST MOBILE PHONE AU with their personal information and, by placing an Order, you confirm to BEST MOBILE PHONE AU that you have done this.
• Sometimes the internet can be an unstable marketplace. So in occurrence of such events. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed. Please contact us. support@bestmobilephone.com.au
• You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.
• When ordering goods, if orders are processed separately for the same address you will be charged for the delivery fees each time. To avoid such situations, please check thoroughly when checking out.
• You acknowledge that all Goods that you Order are intended for personal, domestic, non-commercial use only.
• You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.
• Please double check your order when submitting or checking out (Including the quantity ordered) once the order has been confirmed, or it is shipped or packed for delivery. BEST MOBILE PHONE AU will take into viewing whether the order can be cancelled or not. Since we have to take in consideration whether the order is shipped, packed, and etc. But make no representation that BEST MOBILE PHONE AU will be able to do this.

When orders are confirmed / Payment

• When you submit an Order you will receive an Order reference number and other information via e-mail.
• BEST MOBILE PHONEs AU will process payment for your order when you place the order. Once your order is received and accepted by BEST MOBILE PHONEs AU when BEST MOBILE PHONE AU does this, however BEST MOBILE PHONE AU may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that BEST MOBILE PHONE AU cancels your Order having already processed payment, it will refund payment in accordance to the refund policy.
• When BEST MOBILE PHONE AU accepts an order it represents an agreement by BEST MOBILE PHONE AU to supply the goods to you in accordance with your order subject to receiving payment from you and subject to these terms and conditions.
• To pay for your order you can use the options of (Visa, Mastercard or American Express) and paypal.
• With secure payment methods that we incorporate in our system, we may sometimes ask you to verify yourself with the secure payment method. If the information on the credit card and information of the account made for purchasing the goods do not match. We may decline the order, or ask you to provide additional information (for example, proof of identity documents) in accordance with its fraud detection processes.
• By providing your credit card details to complete the order, you authorise BEST MOBILE PHONE AU to deduct the price and applicable delivery charges from your form of payment.
• BEST MOBILE PHONE AU may accept, decline or be unable to accept your payment due to:
  • where our fraud detection systems detect possible irregularities;
  • because your financial institution has declined payment; or
  • because your payment card has expired. Where this is the case, BEST MOBILE PHONE AU reserves the right to cancel your Order and/or place your Order on hold and request you to provide additional information (for example, proof of identity documents) or arrange payment by another method.
• Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and BEST MOBILE PHONE AU will notify you by email.

Cancellation of orders

• BEST MOBILE PHONE AU will notify each time whether your order is cancelled or not
• In situations of cancellation of your order after the payment is processed we will refund you the money paid during purchasing of the goods. Cancellation subjects to various cancellation instances, more information in refund policy.
• BEST MOBILE PHONE AU reserves the right to cancel, at any time before delivery and for whatever reason, an order that has previously been accepted by us. BEST MOBILE PHONE AU may do for example, But without limitation where:
  • where we are unable to supply to desired goods by the customer
  • an event where we are not in control of the situation, for example floods, fire, storm, earthquake, war, power failure, accident of shipment or system error, means that we are unable to ship the goods in the expected time.
  • goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted
  • your request to BEST MOBILE PHONE AU to cancel the order in accordance to (4.x).
  • in the circumstance occurrence of (5.vii).
• Your cancellation of the order can take place upon:
• if BEST MOBILE PHONE AU breaches any material term of this agreement
• if the order has not been delivered to you in a reasonable time of the estimated delivery time listed on the website for the applicable Selected Delivery Option, other than a result of any delay:
  • Which usually occurs if the address is not entered correctly. Which then you are wholly or partially responsible for. Since the correct delivery address was not provided to us or to pay for the goods.
  • or we are not able to control the externalities which draw up factors to deliver the goods to you which are set out in section (6.i) and (6.iii.2).
• Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law) or as expressly set out in these terms and conditions, BEST MOBILE PHONE AU will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

Delivery

• We provide Express shipping, which delivers the goods to you(“customer”) within 3-5 working days. Track your parcel with your shipping number provided in your email. Through the courier service website. Your goods may be delayed referring to 6.iii.2. In such instances you may expect delay in order delivery or we may refund your money to you. (Depending on the events).
• Your information of delivery status, your shipment number and other delivery information will be emailed to you.

• We do not deliver to any PO BOX.
• If there is a change to delivery date or time, please notify BEST MOBILE PHONE AU 24 hours prior to shipping of the goods. OR else, if the goods are shipped we cannot cancel or change the address.
• Remote areas may take additional 1 or 2 days for delivery of the goods. If there are any queries please email us or contact us. support@bestmobilephone.com.au
• When you purchase the goods through BEST MOBILE PHONE AU, you agree to comply with delivery requirements specified below:
  • Please make sure when the person who made the purchase through BEST MOBILE PHONE AU is present at the address receiving the order.
  • When receiving the goods, you may be asked to sign and prove your identification for verification purposes.
  • The goods will be shipped at the address provided by you(“customer”).
• Delivery will be made by the courier team, we will request and confirm the address with you before shipping. OR when entering the shipping address please enter the correct address.
• Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), BEST MOBILE PHONE AU will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the delivery of the Goods, including, where arising as a result of:
  • any third party interference;
  • any late or lost deliveries; or (c) the Goods being misdirected.

• Availability of goods
• All products you see on the website are available for purchase.
• All products listed are genuine.
• We update our catalogue weekly to filter out the latest products.
• Upon special cases we may not find the specific product in our inventory we may take additional days or so to locate the product. Which are not likely to happen as we update our product catalogue very often.

Warranty:

Best Mobile Phone provides 7 days return policy.

Best Mobile Phone provides 1 year warranty to all products.

Standard Return Policy:

Best Mobile Phone provides 7 days return policy commencing from the moment of arrival to the customer’s address. Refunds and replacements depend on the condition of the goods. (10% Minimum Restocking fee plus Shipping) Please see the following terms for more details.

RETURN POLICY FOR NON-DEFECTIVE GOODS:

If you want to return the goods that are NON-defective within 7 days after their arrival to your address, the original factory box of the item must not be opened and remain sealed as originally arrived. In such a case, you must return the goods to receive a full refund as per the RMA. (10% Minimum Restocking fee plus Shipping)

(7 days free return does not include CN versions /Chinese version phones. Because they are not sealed packed and need to install Google manually)

If the package/box of the item is opened, then a 15% to 35% restocking fee may apply, depending on the condition of the box and accessories. Delivery costs will not be refunded.

If the goods have been used or have any missing packaging or damaged packaging, we reserve the right to refuse a refund or apply a restocking fee of up to 20% to 50%. The exact amount of the fee will depend on the condition of the returned goods that will be thoroughly inspected by our technicians. Delivery costs will not be refunded.

RETURN POLICY FOR DEFECTIVE GOODS:

If the goods are found to be factory defective within 7 days after arriving at the customer’s address, customers are entitled to either a full refund or replacement. Please note that Best Mobile Phone technicians will inspect the phone to verify the issue. If needed, the item will be shipped to the manufacturer for an official statement that it is indeed a factory defect. Only then will the refund/replacement take place. If goods are found to be not faulty, then the customer will cover shipping costs both ways.

The customer will have to return the device with all original accessories and the original box. If the goods have any missing or damaged accessories and box, we reserve the right to refuse a refund, or for any missing item, a restocking fee will be applied of up to 15% to 30%. The exact amount of the fee will depend on the condition of the returned goods that will be thoroughly inspected by our technicians.

Additionally, the customer must ship the item to Best Mobile Phone within 3 business days after receiving the RMA.

Warranty:

If the goods are found to be faulty after 7 days and within 1 year of arrival at the customer’s address, the customer can send the faulty goods to our office, or we can arrange a courier to bring them to our office upon request, together with relevant invoice and Best Mobile Phone can arrange for repair services. Post-fault investigation and within the specified warranty period, Best Mobile Phone repair service will be actioned at our discretion (please see Exclusions below) within 14 to 28 working days, at no cost to the customer after we receive the package.

Best Mobile Phone technicians will inspect the phone to verify the issue. If needed, the item will be shipped to the manufacturer for an official statement that it is indeed a factory defect. If the goods are not faulty, then the customer will cover shipping costs both ways.

If Best Mobile Phone cannot repair the item within this period, we will replace the item. If we do not have suitable Stock to replace, we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. For repair services covered by the warranty, Best Mobile Phone will bear the cost of shipping the goods back to the customer. Please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section below for details.

To issue a refund to the customer for defective goods, the customer will have to return the device with all original accessories and the original box. If the goods have any missing or damaged accessories and box, a restocking fee of up to 15% to 30% will be applied. The exact amount of the fee will depend on the condition of the returned goods, which will be thoroughly inspected by our technicians.

CN / CHINESE Version OR Spec Phones
Chinese Brand Can have both the Global version and the CN version,
This only applies to the Cn Version; for example, Oneplus 12 has both global and Chinese versions.

Best Mobile Phone also provides a 1-year warranty for all the CN version phones.
CN version phones do not come with Google Play Store as Google is BAN in China, so Best Mobile Phone have to hire 3rd party to install Google Play Store or Flash Global rom. So, the phone will not be sealed pack.(customer can request a sealed pack if they want to install the google play store themselves )

Best Mobile Phone does not guarantee that all Google Apps will work on CN version phones and Google apps and Google play store is not covered under warranty for Chinese Version Phones. Any other problem will be covered under warranty same as Global or International versions. See 2.3 the standard warranty coverage.

After 1-year warranty

If the goods are found to be faulty after 1 Year of arrival at the customer’s address, Best Mobile Phone is not responsible for the customer’s goods or services. The customer is responsible for obtaining a repair/replacement. The customer must contact the manufacturer of the goods to arrange a repair/replacement if possible. It is recommended that the customer verify if the goods still hold the manufacturer's warranty. The customer must bear all the repair fees and other additional expenses.

Best Mobile Phone AU can still help out customers after warranty at customer request, but customers must bear all shipping and spare part costs.

Standard Warranty Coverage

The warranty covers the following:

• Manufacturing software malfunction
• Manufacturer or hardware defects
• More than three dead pixels
• All parallel imported mobile phones will work with a GSM network, but extra settings, such as WAP, PXT, etc., are not guaranteed support.

Standard Warranty Exclusions:

The warranty does not cover the following:

• Any damages were unrelated to manufacturing defects.
• Product malfunction or damage resulting from liquids or moisture.
• Customers are advised to check with their network companies before purchasing any goods to see if that product is compatible with their local network. As all phones are designs to be work with all networks and sometimes it’s network’s fault that there are not enough signals. In that case Best Mobile Phoneis at no fault.
• CID (Customer Induced Damage) and NDF (No Defect Found). The customer will be notified of CID and NDF status when the RMA inspection process is completed.
• If any device has physical damage, then the warranty is automatically void. Best Mobile Phone is no longer responsible to fix anything which is covered under warranty once any device has physical damage.
• Some brands do not make phones for Australia for example Xaiomi, Oneplus, etc etc, so for any international model Best Mobile Phone does not guarantee that MMS, VOLTE or NFC will work 100%.
• The product has been tampered with, repaired and/or modified without official permission. Tampering, rooting, modification, or removal of the serial number label shall immediately void the applicable warranty.
  Any Physical damage to the device is not covered by Best Mobile Phone. For example, broken screen, broken back camera.
• 8. Phone Updates and bugs.
  From Time to time all devices will have updates. In some rare cases an update might cause some problems. If that is the case, Best Mobile Phone Australia is not liable for the fix as the only fix is a new update by the manufacturing company.
• Software defects. Damage caused by applications or firm wares that are not compatible with the device. Any damage made by changes in the phone’s software configurations like ROM / OS flash, roots, bootloaders, etc.