We at Best Mobile Phone value time the most so that is why!
All orders are dispatched in 1-2 business days once payment is processed and it takes 3 to 5 days to be delivered by DHL Premium express, FedEx, or TOLL to customers. Customers can expect to receive their ordered product within 3 to 6 days after order is shipped. (remote area may take longer) Whole Tasmania and Northern Territory is included in the remote area.
Best Mobile Phone will provide a tracking number to all its customers within 1 to 2 working days once the order is placed and payment is received.
Best Mobile Phone is only liable to deliver to the address provided by the customer and provide a tracking number once dispatched.
Customers will receive 2 notification emails, one when the order is shipped and the 2nd email will be for tracking from the courier company.
If a customer didn’t receive tracking they can email us for the tracking information and they will get between 12 to 24 hours.
Any special instructions are the customer’s responsibility to arrange with the courier company after they receive their tracking number. ( For example, Leave at the back door, don’t deliver on weekends, Signature delivery or pick up from the facility, ect ect.)
Unless Best Mobile Phone needs to do verification of the transaction then our IT Security Manager will Email within 1 to 2 working days for verification.
NOTE: Any order placed on the weekend will be processed on the next working day.
Best Mobile Phone provides 7 days return policy.
Best Mobile Phone provides 1 year warranty to all products.
1.1 Standard Return Policy:
Best Mobile Phone provides 7 days return policy commencing from the moment of arrival to the customer’s address. Refunds and replacements depend on the condition of the goods. (10% Minimum Restocking fee plus Shipping) Please see the following terms for more details.
1.2 RETURN POLICY FOR NON-DEFECTIVE GOODS:
If you want to return the goods which are NON-defective within the 7 days after the arrival to your address, the original factory box of the item must not be opened and remain sealed as originally arrived. In such a case, you must return the goods to receive a full refund as per the RMA. (10% Minimum Restocking fee plus Shipping)
(7 days free return does not include CN versions /Chinese version phones. Because they are not sealed packed and need to install google manually)
If the package/box of the item is opened, then 15% to 25% restocking fee may apply, depending on condition of the box and accessories. Delivery costs will not be refunded.
If the goods have any missing packaging or damaged packaging, we reserve the right to refuse a refund or apply a restocking fee of up to 15% to 30%. The exact amount of the fee will depend on the condition of the returned goods that will be thoroughly inspected by our technicians. Delivery costs will not be refunded.
1.3 RETURN POLICY FOR DEFECTIVE GOODS:
If the goods are found to be factory defective within 7 days after the arrival to the customer’s address, customers are entitled to either a full refund or replacement. Please note, Best Mobile Phone technicians will inspect the phone to verify the issue, and if needed, the item will be shipped to the manufacturer for an official statement that it is indeed a factory defect. Only then the refund/replacement will take place. If goods are found to be not faulty then the customer will cover shipping cost both ways.
The customer will have to return the device with all original accessories and the original box if the goods have any missing or damaged accessories and box, we reserve the right to refuse a refund or for any missing item restocking fee will be applied of up to 15% to 30%. The exact amount of the fee will depend on the condition of the returned goods that will be thoroughly inspected by our technicians.
Additionally, the customer must ship the item to Best Mobile Phone within 3 business days after receiving the RMA.
If the goods are found to be faulty after 7 days and within 1 year of arrival to the customer’s address, the customer can send the faulty goods to our office or we can arrange courier to bring to our office upon request, together with relevant invoice and Best Mobile Phone can arrange for repair services. Post fault investigation and within the specified warranty period, Best Mobile Phone repair service will be actioned at our discretion (please see Exclusions below) within 14 to 38 working days, at no cost to the customer after we received the package.
Best Mobile Phone technicians will inspect the phone to verify the issue, and if needed, the item will be shipped to the manufacturer for an official statement that it is indeed a factory defect. If goods are not faulty then customer will cover shipping cost both ways.
If Best Mobile Phone cannot repair the item within this period, we will supply the customer with a suitable B Stock item. If we do not have suitable Stock to replace, we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by Best Mobile Phone. Please contact our Customer Service to request an RMA and follow the instructions to authorize the return of goods. Please refer to the Returns section below for details.
To issue a refund to the customer for defective goods, The customer will have to return the device with all original accessories and the original box if the goods have any missing or damaged accessories and box, for any missing item restocking fee will be applied up to 15% to 30%. The exact amount of the fee will depend on the condition of the returned goods that will be thoroughly inspected by our technicians.
2.1 CN / CHINESE Version OR Spec Phones
Best Mobile Phone also provide 1 year warranty for all the CN version phones.
CN version phones does not come with google play store as Google is BAN in China so Best Mobile Phone have to hire 3rd party to install Google play store. So, the phone will not be sealed pack.
Best Mobile Phone does not guarantee that all Google Apps will work on CN version phones and Google apps and Google play store is not covered under warranty for Chinese Version Phones. Any other problem will be covered under warranty same as Global or International versions. See 1.7 the standard warranty coverage.
2.2 After 1-year warranty
If the goods are found to be faulty after 1 Year of arrival to the customer’s address, Best Mobile Phone does not hold any responsibility for the costumer’s goods or services. The responsibility of obtaining a repair/replacement lies in the customer. The customer must contact the manufacturer of the goods to arrange a repair/replacement if possible. It is recommended for the customer to verify if the goods still hold manufacturer warranty. The customer must bear all the repair fees and other additional expenses.
2.3 Standard Warranty Coverage
The warranty covers the following:
- Manufacturing software malfunction
- Manufacturer or hardware defects
- More than three dead pixels
- All parallel imported mobile phone will work with GSM network but extra setting such as WAP, PXT etc. are not guaranteed supported.
2.4 Standard Warranty Exclusions:
Warranty does not cover the following:
- Any damages were unrelated to manufacturing defects.
- Product malfunction or damage resulting from liquids or moisture.
- Customers are advice to check with their network companies before the purchase of any goods if that product is compatible with their local network. As all phones are designs to be work with all networks and sometimes it’s network’s fault that there are not enough signals. In that case Best Mobile Phoneis at no fault.
- CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status will be notified to the customer when the RMA inspection process is completed.
- If any device has physical damage, then the warranty is automatically void. Best Mobile Phone is no longer responsible to fix anything which is covered under warranty once any device has physical damage.
- Some brands do not make phones for Australia for example Xaiomi, Oneplus, etc etc, so for any international model Best Mobile Phone does not guarantee that MMS or NFC will work 100%.
- The product has been tampered, repaired and/or modified without official permission. Tampering, rooting, modification, or removal of the serial number label shall immediately void the applicable warranty.
Any Physical damage to device is not covered by Best Mobile Phone. For example, broken screen, broken back camera.
- 8. Phone Updates and bugs.
From Time to time all devices will have updates. In some rare cases an update might cause some problems. If that is the case Best Mobile phone Australia is not liable for the fix as the only fix is a new update by the manufacturing company.
- Software defects. Damage caused by applications or firm wares that are not compatible with the device. Any damage made by changes in the phone’s software configurations like ROM / OS flash, roots, bootloaders, etc.