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Return Policy

Warranty:
Best Mobile Phone provides free 7 days return policy.
Best Mobile Phone provides 1 year warranty to all products.

1.1 Standard Return Policy:
Best Mobile Phone
 provides 7 days return policy commencing from the moment of arrival to the customer’s address. Refunds and replacements depend on the condition of the goods. Please see the following terms for more details.

1.2 RETURN POLICY FOR NON-DEFECTIVE GOODS:
If you want to return the goods which are NON-defective within the 7 days after the arrival to your address, the original factory box of the item must not be opened and remain sealed as originally arrived. In such a case, you must return the goods to receive a full refund as per the RMA.

(7 days free return does not include CN versions /Chinese version phones. Because they are not sealed packed and need to install google manually)

If the package/box of the item is opened, then 10% to 20% restocking fee may apply, depending on condition of the box and accessories. Delivery costs will not be refunded.

If the goods have any missing packaging or damaged packaging, we reserve the right to refuse a refund or apply a restocking fee of up to 15% to 30%. The exact amount of the fee will depend on the condition of the returned goods that will be thoroughly inspected by our technicians. Delivery costs will not be refunded.

 1.3 RETURN POLICY FOR DEFECTIVE GOODS:
If the goods are found to be factory defective within 7 days after the arrival to the customer’s address, customers are entitled to either a full refund or replacement. Please note, Best Mobile Phone technicians will inspect the phone to verify the issue, and if needed, the item will be shipped to the manufacturer for an official statement that it is indeed a factory defect. Only then the refund/replacement will take place. If goods are found to be not faulty then customer will cover shipping cost both ways.

Additionally, the customer must ship the item to Best Mobile Phone within 3 business days after receiving the RMA.

Get in touch
Office Address: Suite 44/ level 4,80 market street,
South Melbourne 3205, Australia
E-mail: support@bestmobilephone.com.au
Call Us: +61406896481

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